Privacy Policy
Last updated on 1st November 2024.
Introduction:
Your privacy is important to us and we believe it is important for you to know what personal data we, RevivalHour Coffee Roasters (“we”), collect from you (and third parties), why we collect it, how we use it and what rights you might be entitled to as a data subject or consumer.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
How we will use your personal data:
We may collect different kinds of personal data in several different ways and use it for a number of different purposes. We ensure that this data is securely transmitted and stored in accordance with industry standards.
- To ensure access to our website and online services:
In general, you can visit http://revivalhourcoffeeroasters.com/ on the World Wide Web without telling us who you are. Our web servers or Affiliates who provide analytics and performance enhancement services may collect:
– IP addresses,
– operating system details,
– browsing details,
– device and connectivity details, and/or
– language settings
This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. RevivalHour Coffee Roasters uses this information to measure the site usage, improve content and to ensure safety and security as well as enhance performance and user experience of the website. In few situations, you are required to register to access an authenticated area of the website: in these cases, we will also collect your username and password. We may also obtain data from third parties including:
– Social networks, when you grant permission to us to access your data on one or
more networks through our website.
– Service providers, who help us to determine a location based on your IP address in
order to customize offerings and content to your location.
– Partners with whom we offer co-branded services or engage in joint marketing
activities
In addition to the system data, we may collect the following data when you place an order or create an account with us:
– Name and title
– Contact information including email address, Phone Number
– Demographic information such as postcode, preferences and interests
– Other information relevant to customer surveys and/or offers
– Payment details.
To process the products purchased, answer your queries, support and contact requests.
If you contact us with purchase of products, queries, requests for more information about
initiatives or products or other generic support inquiries, we may need to process personal
data about you such as:
– personal and contact details, like full name, company and role, email and address,
– demographic data,
– qualifications and profession, and/or
– the content of your messages to us.
Subscriptions to our promotional communications.
If you sign up to receive marketing communications from RevivalHour Coffee Roasters, we may send these by email, post, telephone or any other means of communication. For information about managing your contact data, you may reach out to the contact details provided in the emails you receive, or you may use the contact us page on the www.revivalhourcoffeeroasters.com
To administer events and initiatives.
RevivalHour Coffee roasters frequently organizes events and initiatives, either free to join or by invitation only; in these cases, this privacy notice applies to both participants and speakers, together with any other supplementary information that is provided in relation with each event. To allow participants to join the events (including communications pre and post event), we are required to collect and process a limited amount of information, such as
– full name,
– company, job title and business email address,
– telephone number,
– location, and/or
– pictures and video of you.
Where a hospitality service is provided, we may also collect, store and process “special categories” of more sensitive personal data (SPI), such as dietary requirements or personal disabilities. This will be done only and to the extent permitted by law. Events might be recorded; hence pictures and videos may be collected too; in such cases, you may be informed via a specific notice at the location of recording. This material may be used later by RevivalHour for further compatible purposes in accordance with the notices you receive. Also, during the course of the events, we may collect from you data about yourself, which we later may use to contact you again in order to receive feedback and/or provide further commercial information about RevivalHour Coffee Roasters; this may be done with your consent, wherever necessary. We may also obtain data from third parties including third party event organizers where the event is sponsored by RevivalHour Coffee Roasters. Organizers might provide the attendee list. In such cases, the privacy statement of those third parties to whom you provide your personal data will apply to you.
To promote the RevivalHour brand, products, initiatives and values with marketing communications.
RevivalHour Coffee Roasters has a strong legitimate interest in promoting its brand, products, initiatives and values. In order to further such goals, we process personal data about our business contacts including existing and potential RevivalHour Coffee Roasters clients, third parties and intermediaries RevivalHour Coffee Roasters interacts with in the course of doing business. RevivalHour Coffee Roasters may collect details about you including name, contact details and other information such as your job title, employer, areas
of business interest and other business details. We may process such data using software or platforms which allow us to manage our client relationships. We collect such data directly or indirectly from you, or from third parties, such as business partners, data brokers, social
networks, marketing companies, and publicly available sources such as social media sites
where lawful to do so. In such cases, we will also comply with any additional restrictions imposed by the region in which your data was collected as well as the source of the data. Your data is used by us in part for administering, managing and developing our business
and services; such as identifying existing and potential client business needs, analysing and evaluating the strength of our interactions with certain business contacts, performing analytics including to produce metrics such as relationship maps for our business leadership and limited profiling for the purposes of helping us to develop and offer appropriate products and services to existing and potential clients. Analytics may be performed by us using algorithms which help us analyze and rank interactions with you depending on interaction frequency and duration. We may also send you marketing communications and surveys to carry out market research or provide information to you about us and our services which we
have reason to believe would be of interest to you in your professional capacity. When reaching out to you, we may do so through different channels, such as email, phone calls, post or any other means of communication such as through social media sites such as LinkedIn, Instagram, Facebook, Twitter. We will only send electronic marketing communications to business contacts in a business-to business context, where we have your prior consent or where it is otherwise lawful to do so in the jurisdiction you are located in. You can opt-out from receiving such communications at any time using the contact us form on revivalhourcoffeeroasters.com or by any other given method provided from time to time (for example: unsubscribe link included at the bottom of emails). From time to time, we may use your name, quotes, pictures or videos to promote and amplify RevivalHour’ brand and activities. In any such case, you will receive appropriate additional information about the usage of your personal data.
Social Listening
RevivalHour Coffee Roasters uses the services of a third party to monitor (primarily by key- word searches) and analyse statements, comments, opinions and similar interactions on social media channels about RevivalHour Coffee Roasters made by RevivalHour’s customers, employees, followers, fans and others. RevivalHour Coffee Roasters has a legitimate interest to do so in order to identify and assess what is being said about our brand on social media, to understand sentiment, intent, mood, market trends and our stakeholders’ needs, to improve our services and to protect our brand. We may collect publicly accessible data from social media networks and websites, including
– user IDs
– social network profile names and information
– social network communications
To manage, administer and fulfil the obligations under contracts, and regulations
Where RevivalHour Coffee Roasters is in a contractual relationship with you (other than an employment relationship), your employer or your company, or is taking steps to enter into such a contractual relationship, we may need to process your personal data, usually limited to name, business contact details and job title in order to enter into and/or fulfil the obligations arising from the same contract, such as providing you or your employer or company with the services you have requested or make use of the services that you or your employer or company are offering to us. We will also process such personal data for ancillary tasks related to our daily business activities, such as accounting, auditing, reporting
(to regulators and authorities) and to comply with applicable regulations. If you do not provide certain information when requested, it may delay or prevent us in replying to your queries and/or in letting you join our initiatives. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and applicable law. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How we will keep your information safe
We have put in place appropriate technical, organizational and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
– whenever you are asked to fill in a form on the website, look for the box that you can click
to indicate that you do not want the information to be used by anybody for direct
marketing purposes
– if you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us at sales@revivalhourcoffeeroasters.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
By using our website or providing us with your personal information, you signify your acceptance and consent to the terms outlined in our privacy policy. If you have any questions or concerns regarding our privacy practices, please contact our customer support team.
Team RevivalHour Coffee Roasters
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